AutoGuru delivers faster approvals and payments to suppliers while eliminating lengthy wait times and unnecessary calls to FMOs

AutoGuru, which describes itself as “Australia’s number one automotive repair and maintenance platform,” says it is thrilled to partner with Custom Fleet, one of Australia and New Zealand’s largest mobility specialists.
This partnership introduces Custom Fleet to FleetGuru, a digital portal which allows approved OEM and aftermarket maintenance providers to submit work orders and seek approvals for maintaining an extensive portfolio of passenger, light commercial, and heavy vehicles.
AutoGuru says this partnership highlights Custom Fleet’s dedication to operational excellence and innovation.
By collaborating with AutoGuru, Custom Fleet has reportedly transformed the traditional call-based maintenance authorisation process into an efficient online solution.
AutoGuru says the results speak for themselves, with improved efficiency, data-driven cost analysis, and smarter decision-making.
AutoGuru’s Maintenance Intelligence Engine (MIE) leverages manufacturer repair times, parts data, and agreed repairer labour rates to generate real-time dynamic, consistent quotes.
One of Custom Fleet’s key suppliers noted the benefits of this collaboration, saying: “although there are days with some longer wait times, the overall improvement has been remarkable. It takes the pain away from sitting on the phone for 30-plus minutes waiting in a queue to seek approval on a job, not to mention real-time updates! Custom Fleet and AutoGuru have truly set themselves apart in the authorisation process.”
Since implementing AutoGuru, Custom Fleet has significantly reduced inbound calls, with suppliers embracing the streamlined online approach.
“Partnering with AutoGuru is an exciting milestone for Custom Fleet as we continue to enhance the services we provide to our clients,” Custom Fleet ANZ Chief Executive Officer, Chris Tulloch, said.
“With FleetGuru, we’ve transformed the traditional call-based maintenance authorisation process into an efficient online solution, underlining our ongoing commitment to operational excellence and innovation.”
In collaboration with Custom Fleet, AutoGuru has also expanded its platform to cater to heavy vehicles and equipment, enhanced chain of responsibility reporting, and is developing advanced solutions to support fleet customers.
These innovations include better portfolio oversight, vehicle scheduling, downtime management, and more.
“We are thrilled to partner with Custom Fleet to enhance fleet maintenance in Australia and New Zealand,” AutoGuru Chief Executive Officer, Eden Shirley, said.
“Our mission for FleetGuru is all about simplifying fleet maintenance and giving fleet managers powerful tools to optimise their operations.
“Our collaboration with Custom Fleet ensures that even more businesses will benefit from our platform’s time-saving, cost-cutting capabilities.”
With 12,000 service providers and several fleet management companies already using FleetGuru across Australia and New Zealand, AutoGuru says the platform is rapidly becoming the preferred choice for fleet maintenance approvals.

For more information, visit www.autoguru.com.au/fleet-servicing or www.customfleet.com.au